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Liberty Labs, LLC TRAIN TRACK Support Knowledgebase
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Articles in this category

Web Application Unable to Connect to Database

Q: My web application is unable to connect to the database. I can get to the login page but can't log in. A: Here are some troubleshooting steps. The installation instructions have more information about ...

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Disable friendly error messages

Q: How do I disable friendly error messages?A: Thank you for contacting Liberty Labs, LLC. We understand you are having an issue with your TRAIN TRACK web application and want to help you get th

(373)
Diagnose the root cause of a 500 error

Q: I am getting a 500 error with the Web edition. How can I tell what is wrong? A: In order to diagnose the root cause of a generic 500 error message in the Web Edition, please disable friendly error messaging ...

(403)
Is the Web application available over the internet from anywhere?

Q: I want to make the web interface available for users to log in using a web browser from anywhere. How can I do this? A: When we install the application for you, we only install it as a network application. ...

(375)
CNAME

CNAME is defined here: https://en.wikipedia.org/wiki/CNAME_record We do not know of any issues using CNAME with the TRAIN TRACK Web application.

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Can't get to login page in the Web interface. Server Error - Alternate Connection String

Q: We just installed/updated our web interface but I can't get to the login page. I get a 500 server error that states that the server does not exist or access denied. A: Your connection string may need to be ...

(370)
Operation not allowed when object is closed

Q: We just migrated to a new server, and I am now getting the error, "Operation not allowed when object is closed" when I log in to the Web interface. A: This may be caused by an issue with your connection str...

(871)
IIS Error: The object identifier does not represent a valid object.

Q :We are installing the Web but get an error when trying to start the website: "Cannot Start Website

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Error "An error occurred on the server when processing the URL..."

Q: I am installing the Web interface and instead of the login screen I see the error: "An error occurred on the server when processing the URL. Please contact the system administrator. 

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