Articles in this category Overview of Email Notices from the Desktop or Client Q: What email may be sent from the Desktop interface? A: Here is a guide to email notices in the TRAIN TRACK Desktop interface.There are two basic ways that email notices may be sent: Manual Email Notice... (379) Enter an email address for an employee Q: I can't find where to enter employee email addresses in the Desktop interface. A: In version 12 and higher, the email field is right at the top of the Employee Detail screen, right below Department and Job T... (349) Error when trying to send manual emails Q: I am trying to send a manual email due notice but when I click send, nothing sends and I get the error: error 2046 Macro Single Step macro name: macrosendind condition: blank Action Name: EMailDatabaseObject... (348) Email with Office 365 Q: I am unable to send automatic email notices. I am using Office 365. A: In order to send automatic email notices from Office 365, you will need to contact Microsoft to add your domain to their whitelist so th... (393) Automatic Email from the Hosted Client Q: I have the Cloud + Client (Or Hosted Client) Edition. Can I use the Client interface to send automatic email notices? A: Yes, you may set up your (291) Email to multiple addresses from Client Q: How do you send automatic email notices to more than one person? A: In the Client interface, if you enter multiple email addresses in the "Email" field of the Employee detail screen and automatic email notif... (320) Email to Supervisors Q: How can I send the automated email notices to employees and supervisors? A: For version 10 and earlier: For the employee email address, enter the employee email followed by a comma and then the supervisor em... (349) Email to Another Person Q: How do I send the notices of training due to another person besides the employee? A: If you would like another person to get notices about training due for all employees, you may select to send notices "to a... (301) Transport Failed to Connect to the Server Q: When I try to send the test email message from the desktop interface, I get an error message "The transport failed to connect to the server". A: This indicates that TRAIN TRACK is unable to connect to the SM... (1168) Email Not Sending in version 10 Q: I have assigned training, and employees have email addresses, but no email notices are sent. I have the Client Edition version 10. A: In version 10, notices are only sent out for training that is expiring. N... (353) Email Not Sending but Test Message Works Q: The test message works, but none of the regular email notices are being sent. A: Try un-checking the "Use SSL" box in your email settings. If you are using our mail server, it does not require SSL. If you se... (318) Email Not Sending Q: Automatic email notices are not being sent. What is wrong? A: Here are some options to try: You may need to check with your internet service provider (ISP) for (350) String or binary data would be truncated. The statement has been terminated. Q: I am trying to edit the text that will be in the body of the email for Automatic Email notices in the Client/Desktop interface but keep getting the error "ODBC - call failed. String or binary data would be t... (288) Email Test Message Won't Send Q: When clicking on send test message, I get an error "The server rejected one or more recipient addresses. The server response was: 454 4.7.1 <me@MyEmail.com>: Relay access denied" A: Try setting the... (543)
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