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Liberty Labs, LLC TRAIN TRACK Support Knowledgebase
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License

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Articles in this category

Who needs a user license?

Q: Which users need to have a user license? A: Anyone who is editing or viewing data for other employees needs a user license (Administrator, standard, read-only, limited and completions-only). Exam-level user...

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Will I be able to upgrade to a different edition later?

Q: Will I be able to upgrade to a different edition later? A: Yes, if you purchase one type of license, and later decide to move to a higher edition, you may upgrade your license. Depending on the type of lice...

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Can I transfer a user license from one employee to another?

Q: Can I transfer a user license from one employee to another? A: Yes, the license can be transferred to a different employee when you have a change in personnel. A license for a user who no longer needs access...

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Subscription Ending on Wrong Date

Q:  I see a message that my subscription will end on March 12th, but is should be good until next December.A: If you are outside the U.S., the date format for your subscription expiration may be being...

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Re-assign a User License to a Different Employee

Q: One user left the company. Can I give their user license to a new employee? A: Yes, if one user no longer needs the license, you may transfer it to a new user. However, more than one person cannot share a us...

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Multiple Users

Q: Can more than one person use TRAIN TRACK® at the same time? A: Yes, multiple users may access 

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Licenses

Q: How are users licensed? A: The basic TRAIN TRACK® license allows you to have one database at one location with one set of data. User licenses are for individual named users. Each person who uses the database...

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If I discontinue, can I get my data back?

Q: If I discontinue the service, will I be able to get my data back? A: Yes, if you discontinue, you may get all of your data sent to you as a SQL backup file upon request. If you want the data re-formatted to ...

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How can I tell how many user licenses I have?

Q: How can I tell how many user licenses I have? A: From the Desktop/Client interface, version 12 or newer, go to the database administration tab and click "edit users". At the bottom of the edit users screen, ...

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Enter a Registration Code

Q: How do I enter my registration code? A: In version 11 or higher Client/Desktop interface: From the Ribbon, "Help" tab, click "Enter Registration Code". A box will open.

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Is the license for Concurrent uses?

Q: Is the license for Concurrent uses? A: No, the license is for Named users. A concurrent user license means any number of users may use the program under one user license, as long as only one at a time i...

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Can we switch to the hosted web edition?

Q: We just purchased a license but we have not installed the software yet. Can we switch to the hosted web edition instead? Can our purchase price be credited toward the hosting service? A: Yes, if you purcha...

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Can we set up a test copy of the database?

Q: Does our license allow us to set up a test copy of the database for testing purposes? A: Yes, your license allows you to have copies of the database for testing or QA purposes. If you have a customizable li...

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Can the Desktop edition have more than one user?

Q: Can the Desktop edition have more than one user? A: Yes, if you install the desktop edition to a shared drive, then multiple users may open TRAIN TRACK

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