TRAIN TRACK Support - Import Errors

Field does not exist

Q: I'm trying to import employee records and I'm getting the message "Field F18 does not exist". What is wrong? A: This may be caused by some data being pasted into a column to the right of the template columns...

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Import Error "... can't find field text27 referred to in your expression"

Q: I am trying to import records into the Client interface but I am getting the error "TRAIN TRACK can't find the field 'Text27" referred to in your expression." A: Here are a few situations that may cause thi...

(318)

Two Extra Records After Import

Q: When I imported my records from a previous version to version 12 Desktop Edition, there were two more training records and two more employee records than the previous version. A: This was caused by the two s...

(344)

Not all fields are imported from Excel

Q: When I try to import records from Excel, not all of the fields are getting imported. A: Open the spreadsheet you are importing from. Do you see any green triangles in any of the fields? If you do, click on t...

(116)

Completion records not importing

Q: I tried to import completion records using the template, but nothing was imported. A: Please make sure your completion records include a completion date. Completion records are only imported if there is a va...

(356)

Import Error: TRAIN TRACK was not able to append all the data to the table

Q: I am trying to import employee records but I am receiving the following error: "TRAIN TRACK was unable to append all the data to the table. The contents of fields in 0 records were deleted and 15 rec

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Error When Importing Data - Duplicate Records

Q: I am trying to import training and employee records but I am getting an error regarding duplicates. I have a lot of data so its hard to spot a duplicate. A: All employee ID numbers and training numbers need...

(393)

Duplicate records created when Importing from Excel

Q: I imported employee records from Excel and now some employees are duplicated. A: When you import employee records from Excel, if you only include the employee name (and not the ID number), and the employee n...

(350)

Error containing file folder location when importing from Excel

Q: I am trying to import an Excel spreadsheet but I am getting an error that starts with a file location: C:\inetpub\wwwroot\traintrack\uploads A: Please check the user permissions for that folder and make ...

(283)

Message says records were imported but nothing was actually imported

Q: I'm trying to import data from Excel. I see a message stating that the records were imported, but nothing was imported. A: Please check to see if you have any records that begin with a zero, such as a train...