Q: When I try to open a report from the report menu, I get an error:

"No records found or there was an error opening your report."

or

"No Records Found"

on other reports. How can I access those reports?

A: Here are a few things to check for if you see this error:

-Sort your Training List by the "Release Date" column to check for any NULL values, or out-of-range dates (i.e. a year such as 219 or 3020).

-Sort your Training List by the "Grace Period" column to look for any NULL values or excessively high numbers such as 999999 days. 

-Sort your Training List by the "Expires In" column to look for excessively high numbers such as 999999 days/months. (to set the training to never expire, just leave this field blank or NULL).

-Look through your recently added completions for any out-of-range dates.

-Sort your Employee list by the "Start Date" or "End Date" column to check for any out-of-range dates.

-Look through your Employee list to see if any employees are listed as their own supervisor.

If you are unable to identify any issues with your database, please contact us for assistance, or email a backup copy of your database to support@libertylabs.com.