Articles in this category I can't print any reports Q: I can't print any reports from the Desktop interface. A: Go to the Report Menu, and select the "Report Matrix". If this report opens, but no other report will open, then you may not have any data to display... (344) Export to Excel not installed Q: When I try to export to Excel, I get a message that this feature is not installed. A: Please use the export button found on the standard report menu instead of the menu bar or toolbar at the top. This will a... (368) Include inactive employees on a completed training report Q: I need the total number of training hours for the year and for each month. When I print the completed training report, it does not include inactive employees. I need all of the completed hours, regardless o... (396) Status key for reports Q: The report menu has a column for which completion statuses are included in the report. What do the letters mean? A: The codes on the report menu are the first letter of each status. If you click "Statu... (361) Query Timeout Expired Error when using manual email or opening report Q: I am trying to send manual email notices "Due to Supervisors" and "Due to Employees", but I am getting an error: "ODBC - call failed. Query Timeout Expired." A: (313) No records found or there was an error opening your report Q: When I try to open a report from the report menu, I get an error: "No records found or there was an error opening your report." or (269) Query timeout expired when opening a report in the Web Q: I am trying to open a report in the Web interface but getting a "Query timeout expired" error. This report opens in the Client interface but not the Web. How can I resolve this? A: Please contact us for ... (304) Error: The query has been canceled because the estimated cost of this query (xx) exceeds the configured threshold of 3000. Contact the system administrator Q: I am getting an error when trying to open training records, open some reports, or export a report to Excel that says, "The query has been canceled because the es (377)
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