The easy way to track employee training Using TRAIN TRACK® v 13 Copyright 1997 - 2023. All Rights Reserved Worldwide.
Phone: 619-284-8013 Email: support@libertylabs.com Web: https://libertylabs.com

Ways to get Help

to help you learn how to use TRAIN TRACK®, we have a number of options.

• Free Online Classes: Licensed users may attend our free monthly online classes.
• Individual Training: Personalized hands-on training by an expert technician.
• Online Video: watch a recorded video with instructions on how to use most features.
• Search the Knowledge Base: Our knowledge base includes answers to questions and solutions to common issues. Please search here first, as we may already have the answer you are looking for, and this is the quickest way to find it. The search feature works best when you search for simple words or phrases. You may also select a knowledge base category to look for the answers you need.
• Support Ticket System: We have a support ticket system for issues that you are unable to resolve on your own or by searching the knowledge base.
• Chat: We offer online chat for those times when you need an answer right away. We will do our best to provide an answer, or help you submit a support ticket if needed.
• Email: You may also submit support tickets via email.
• Phone: If you have an urgent request, we are available by phone during our regular business hours.

Support is free for the first year after you purchase your license, and as long as your subscription or support contract is current.