SUPPORT

How Can I Get Help?

In addition to these help files, we offer a variety of ways you can get help using TRAIN TRACK®:

• Search the knowledge base
• Submit a support ticket
• Video tutorials
• Online training sessions (available for purchase)
• On-site training sessions (available for purchase)
• Live chat
• Phone support
• Free online classes for all licensed users

Free support is included for the first year with your license purchase, and is available as long as your support contract or subscription is current.

Knowledge Base

The Knowledge Base allows users to search for answers to previously asked questions. It is available through the support portal, https://libertylabs.com/HESK/ or from the ribbon, help tab, Search Knowledge Base. Type in your search criteria and hit Enter.

Support Ticket System

The support ticket system is available for users to submit tickets for support. You may open the support ticket system from the ribbon, help tab, by clicking Support Tickets, or by going to https://libertylabs.com/HESK/index.php?a=add.

Video Tutorials

Watch a video covering most common tasks here: https://youtu.be/v8nG9-7jAE0

Online Training

To get the most out of TRAIN TRACK, we recommend scheduling an online training session tailored to your needs. This training is led by one of our expert trainers and offers hands-on learning, which allows you to retain more information and get comfortable with TRAIN TRACK faster. You may schedule sessions for individuals or groups at no extra charge. Save valuable time and feel more confident using this feature-rich software to its full potential! To view or purchase, please contact us for details or click here to purchase now.

Live Chat

To chat live with a technician during our regular support hours, click the chat button from any of our web pages at https://libertylabs.com/

Phone Support

Phone support is available during our regular support hours by calling +1-619-284-8013.

Free Online Classes

Attend a group session shared with other clients. 60-minute sessions are held monthly. We offer one class for the Web interface, and a separate class for the Desktop interface.

To create an account please Register. 
If you have already created an account, you may log in here..

To Register:

1. Go to https://training.traintrackhost.com/signup.asp.
2. Enter your name and email address. Select your organization and edition (if you know them). 
3. Click "Add". 
4. Type in your email address in BOTH the user name and password fields and click "Login".
5. Click "Click here to reset your password."
6. Type in a new password in BOTH fields and click "Submit".