Support Articles

Program is opening as read-only
Last Updated a year ago

Q: I just moved my client interface to a new computer, and when I try to open it, it says the file is read-only.

A: This is usually caused by permissions to the folder where the program is installed. Make sure the user has full permissions for the folder, including the ability to create a file in the folder. Please check the following:

1. Make sure the file has been extracted from the zip file.

2. Right-click on the FILE and select "Properties". In the properties box, make sure the "read-only" box is un-checked. Go to the "Security" tab and make sure the user is assigned "Full Control".

3. Right-click on the FOLDER where the file is installed and select "Properties". In the properties box, make sure the "read-only" box is un-checked. Go to the "Security" tab and make sure the user is assigned "Full Control".

If the file is still read-only, test to see if the user can create a new file within the folder where TRAIN TRACK is installed. If the user cannot create a new file, then folder permissions are causing the program to open as read-only.

Explanation: When the program is opened, it creates a database locking file to keep track of which users are editing which records. If it cannot create this file, the user cannot edit any records.


Tags: Read-only, can't open, read only, file is read-only, startup
.

Please Wait!

Please wait... it will take a second!