Support Articles

A training has disappeared from my training list
Last Updated a year ago

Q: A training record has disappeared from my training list. I know it was there last week. What can I do?

A: First, check to see if it has been set to "Inactive" by following these steps:

1. Open the training list screen.
2. At the bottom, select "Inactive".
3. Review the list to see if your training is there. If it is, just double-click the record, then change the status back to "Active".

Next, check to see if the record was deleted by following these steps:

1. Open the report menu screen and select the audit trail tab.
2. Click "Restore deleted training records".
3. Scroll through the records to see if your training was deleted.
4. When you locate the record, click "restore"

If the record is not inactive and has not been deleted, then the title may have been edited to something different. Review your audit trail records for changes by following these steps:

1. Open the report menu and select the audit trail tab.
2. Select "View record changes".
3. Set your filter criteria (for example, search for edits to training records within the last week).
4. Click "view records".


Tags: deleted training, missing training record, training record missing, record disappeared, training no longer in list, deleted record, training not in list, training not on list, training not listed.

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