Support Articles

Automatic Email from the Web Edition (version 12)
Last Updated 11 months ago

Q: What email is sent from the Web Edition or Hosted Web Edition?

A: There are three ways in which TRAIN TRACK Web Edition uses email.

  1. A user can chose to send an immediate notice when assigning an employee to a class.
  2. When automatic emails are turned on, notices of upcoming training get sent to employees 30 days before the due date automatically. These emails cannot be turned off individually. Once automatic email is enabled they are turned on. Notices are repeated every 10 days if the training has not been completed.
  3. When automatic emails are turned on, an email to the administrator will be triggered automatically after three incorrect login attempts.
In order for the application to send email notices, you must first configure the email server. For the Hosted Edition, we will do this for you. For the installed edition, follow these steps:

Note: complete instructions are here: Below is a summary of the steps.

  1. Install the component (this is a free download).
  2. Open your TRAINTRACK folder on the C: drive of your IIs server (C:\inetpub\wwwroot\TRAINTRACK)
  3. Make a backup copy of your web pages.
  4. Re-name "Login_autoemail_on.asp" to "Login.asp".
  5. From the menu bar, select Report/Send > Automatic Email.
  6. Type in your mail server information by following the instructions on the screen.
  7. Send a test message.
You are now ready to send automatic email notices. Notices are sent when the program is in use. If you don't see any notices, log out and log back in again to trigger the next batch of notices.

Note: There are also backup copies of the login page with mail turned on or off in the folders "Autoemail_on" and "Autoemail_off".
Tags: Web automatic email, email configuration, email settings.

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