SUPPORT
How Can I Get Help?
In addition to these help files, we offer a variety of ways you can get help using TRAIN TRACK®:
Free support is included for the first year with your license purchase, and is available as long as your support contract or subscription is current.
Knowledge Base
The Knowledge Base allows users to search for answers to previously asked questions. It is available through the support portal, https://www.libertylabs.com/readydesk/customer/externalkb.aspx or from the ribbon, help tab, Search Support Articles. After you log in, just click View More Articles to go to the search page. Type in a Keyword, select a Category, and click Search. You will get a greater number of matching results by entering a single keyword instead of a phrase.
Support Ticket System
The support itcket system is available for users to submit tickets for support. You may open the support ticket system from the ribbon, help tab, by clicking Support Tickets, or by going to https://www.libertylabs.com/readydesk/customer/rdlogin.aspx. You will need to log in, or register as a user, to create a support ticket.
Video Tutorials
Our new video tutorials are coming soon! They will cover common situations and demonstrate in a brief video how to accomplish a specific task.
Online Training
You may schedule a live training session with one of our technicians. Training is delivered live over the internet, and the topics can be tailored to meet your needs. Contact us for details or click here to purchase now.
Registration Code
To enter your registration code into the program, from the ribbon, help tab, click Enter Registration Code. A box will open. Enter your code into the spaces provided. You will need to tab between the different fields.
About
To view the "About" screen in your program, from the ribbon, help tab, click About TRAIN TRACK. A box will open that includes your version and build number.
Contact Us
If you are unable to find the information you need using the resources listed above, Liberty Labs, LLC can be reached via email at support@libertylabs.com, or by phone at 619-284-8013. Support hours are M - F 8:00 a.m. to 2:00 p.m. Pacific Time. You may reach us through chat by visiting our website at https://www.LibertyLabs.com and clicking on the Chat button.