Q: Some of my employees are not showing up. What is wrong?

A: There are a few possible reasons an employee may not show up:

1.  At the bottom of the employee list screen, select to show "Inactive". If the employee was set to inactive, they should now be displayed.

2. If you still do not see the employee, go to "Restore Deleted Employees" and see if the record is there. If so, you may restore the record by clicking the "Restore" button.

3. If one user can't see the employee records, go to the "Edit User" screen and check the user record. For the client interface, make sure "All" is selected under record group. For the client or web interface, make sure the correct location is selected, or "All" locations. If the location field is blank, the user may not be able to see employees. 

4. Try deleting the user record and adding a new one. (NOT the employee record, just the record on the "Edit Users" screen).

5. If you are using the Client interface, and using SQL Authentication to log in to your database, you need to list the SQL user as a user inside TRAIN TRACK as well. 

6. If you are using the Hosted Client edition, you need to have the SQL database user listed as a user inside TRAIN TRACK. This will be a user such as "DB_132623_MyCompany_user" or "DB_A0BAD0_MyCompany_admin". If you deleted this user, you will need to add it back to your user list. If you don't know what user it was, please contact us.

7. If you still cannot see an employee record, please contact us for assistance.

Tags: Can't see employees, employees not on employee list, employees missing, employee list blank.