Q: I am trying to install TRAIN TRACK. When I launch the program, I get an "Open Form Action was canceled" error. If I click OK and then click "Linked Table Manager," nothing happens. Even though I am using the full version of Access.

I have:

1. correctly installed the TRAIN TRACK database named "TRAINTRACK".

2. Windows login ID added to SSMS with datareader/datawriter privileges.

3. ODBC/DSN named TTSERV.

4. Access 2010 and SP1.

5. Correctly installed interface.

A: This issue was reported by a client using Cylance anti-virus software. The software was blocking a macro script allowing TRAIN TRACK to access the tables in the SQL database. Check to see if you have anti-virus software that is preventing TRAIN TRACK from connecting to the database.

Keywords: Open Form Action Canceled, Linked Table Manager, Refresh Linked Tables, Cylance, Anti-virus, Installation.